Text of Group CEO ‘s Address at the Staff Induction Ceremony, Ilorin Call Centre, Thursday 17th – Saturday 19th January 2013.- Training Centre Igando, Lagos.

Good Morning, Ladies of Gentlemen

It gives me great pleasure to welcome you to the induction ceremony for all our New intakes, may i start by congratulating you for the successful completion for your series of pre employment interview, training, budding excercicese and now inauguration ceremony. Congratulations and I wish you every success in your carrer with us.

We are Communication Network Support Service Groupmof companies, and CNSSL contact centre limited, your employer is a member pf our group of Companies.

Our Group was founded in 2007, and we are in to Telecommunictaions Network Support Services, we are into Media and broadcating, Agriculture, Consultancy and advisory services, as well as Human Capital Development.

We are the owers of the following companies and their various activities,

Communications Network Suppport Service, network development, operations and maintenance, with branches in Lagos, Portharcorus, Abuja, Calabar, Aba, Ibadan, Kano and Ilorin.

CNSSL Contact Centre Limited, contact service operations with branches, in Ilorin, Lagos and Jos.

African Broadband Limited, the owners of Royal FM 95.1Mhz, Ilorin, the first private FM radio broadcast station in Ilorin, North Cetral Nigeria, Royal FM broadcasts to 7 states on its terrestrial coverage, with listening community of over 80million people and over the worldwide web and on smartphones devices  with access by over 2billion internet users around the world.

Royal Times of Nigeria Newspapers, a leading on-line newspaper with the highest coverage of North Central Nigera.

Chestfield Farms Limited, dealing in arrable crops and annimal husbandry located in Ilorin North Central Nigeria and now expanding to News Bussa in Niger State.

Premier Vocational Academy, involved in middle level manpower training and human capital development.

Acoometi Premier International limited a consuktancy and advisory service company located in Exeter, United Kingdoma dn registered in England and Wales, by the appoitment of Her Majesty, the Queen Elizabeth.


Brief about myself:

I am the Chairman and Group Chief Executive Officer of the Companies mentioned above and the President and founder of Royal FM,Royal Televison Service and Royal Times Newspaper.

I am a Telecom Engineer, Graduated in 1988 and i have had the privilege of working in few Companies across the world. In my early days, I worked for Siemens AG Germanny and my tour of duty took me to work in few countries: I was in Siemens Munich, Germany, Siemens Antwerpn in Belgium, Siemens Manchster in the UK. Siemens USA in Minnesota, United States and Siemens Windeok in Namibia South Africa. I returned home in 1999 to participate in the anticipated year 2000 milenium bug. and since then i have been here.


I joined VGC Communications in year 2000 as its Technical Manager and was promoted as the first Indegeniois General Manager in year 2001. durring my tenure as the GM of VGC communications, the company rose from a Community Telephone Service provider for Victoria Garden City to a National Operator with branches in many states of Nigeria. Follwoing its succes we sold out VGC communications to MTN Nigeria in year 2006 and after the integration, i stepped aside to form CNSSL, and through the mercies of God we are here today.

CNSSL and its sister Companies today has a work force of approximately 6000 across the various operations.

I am the author of Telecom in Nigeria, a role in the call, a book on telecommunications development in Nigeria published in 2006 by Oxford Press, United Kingdom.

To date, over 5000 copies of the book has been circulated around the world, and it has been adopted as a reference material by the University of Leeds, and the Univesity of Manchester in the United Kingdom and has been on sale on Amzon, the leading on-line book store across the world.

At the industry level, i am the Chairman of Association of Licensed Telecommunications Operators of Nigeria the umbrella body for all telecommunications operators in Nigeria.

I am a Nigerian, and came from a very humble background, my parents were school teachers.



CNSSL Call Centre Limited (CNSSCCL) is a subsidiary company to Communication Network Support Services Limited (CNSSL).  The compan established in year 2007 and CCL is the first indigenous Call Centre Outsourcing Company in Nigeria and currently the Largest of such in West Africa.

We offers a range of Inbound call center services, Outbound call centre services, Market Research, Products Consumer Research, Consumer Surveys and Data Collection that meet end-to-end customer service needs. Our contact center services cover the entire spectrum of customer support and telemarketing needs of enterprises.

One Team, One Goal

Our commitment to excellence delivery begins with a corporate wide dedication to service. This emphasis translates into specific programs and standards, such as empowering workers with needed training and continuous on the Job Improvement.

Our success is driven by our people and their unrelenting focus on delivering results the right way, —by operating responsibly, performing with excellence, applying innovative technologies and capturing new opportunities for profitable growth.



CNSSLCCL in Nigeria is aiming to be the contact centre destination for many service oriented companies such as telecommunication companies, manufacturers, banks among others. It is expected that Nigeria will be the hub for provision of these services. It will be able to compete favourably with foreign based ones especially on economic terms. The expected growth in demand for the service will be met with appropriate pricing to ensure that services are provided to the teeming population at appropriate prices.


Mission Statement

Our mission is to provide first level contact centre services, complying with the highest international quality standards and providing tailor made solutions according to the needs and objectives of our clients.

We aim to provide our clients and partners with innovative, customer centric solutions that can help our clients maximise the customer experience in a cost effective manner.

We operate with integrity and stand on our promises.

We conduct our business as good corporate citizens providing honest and ethical solutions.

We believe in knowledge as we provide quality human resource to attract, develop, motivate and retain a diverse workforce in a supportive work environment.

We operate an environment that fosters high morale and allows for continued growth and profitability, with emphasis on customer service and satisfaction, based on knowledge of our industry.


Our Vision

To be the leading and preferred call centre outsource company in West Africa for high quality services, delivering superior value to customers, industry and associates.

To combine international best practice, with top talents to serve our Principals seamlessly.

To continually improve our processes to meet the highest quality standards.

Once again I welcome you and wish you successful career in our Group of Companies.

Gbenga Adebayo

Lagos, 9th January, 2013

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